FAQS

Mobile App FAQs

Can I edit my profile information on the app?

Yes, you can easily update your personal details, such as your name, email, delivery address, and payment methods, directly through the Goya Coffee app under the "Profile" section. Stay in control of your account anytime!

What payment methods are accepted on the Goya Coffee app?

We offer a variety of payment options for your convenience, including Apple Pay, Google Pay, American Express, Visa, and Mastercard. Choose the one that works best for you when placing your order!

Can I view my previous orders? 
Absolutely! The app keeps a history of all your past orders so you can quickly reorder your favorite brews with just a few taps.
How do I find the nearest Goya Coffee location? 
The app includes a store locator that helps you find the closest Goya location based on your current location. It will even give you directions!
Can I purchase Goya merchandise through the app?
Yes! Browse and shop our exclusive Goya merchandise directly from the app. Whether you’re looking for coffee accessories, apparel, or gifts, you’ll find it all in the merchandise section.
What can I do with the Goya Coffee mobile app? 
With the Goya Coffee app, you can order ahead, track and redeem rewards, manage your subscriptions, explore exclusive offers, view past orders, add items to your favorites, find the nearest Goya locations, and shop for Goya merchandise—all in one place.
How do I order ahead with the app? 
Simply open the app, select your preferred Goya location, browse the menu, and place your order. Your coffee will be ready for pick-up when you arrive!
How do I track and redeem my rewards? 

You can view your rewards balance directly in the app. Every purchase adds points, and once you've earned enough, you can redeem your rewards on your next order.

Can I manage my coffee subscription through the app?

Yes, you can easily update your subscription preferences, such as changing delivery frequency, adjusting coffee choices, or even pausing your subscription, all within the app.

What exclusive offers can I find on the app? 

As an app user, you’ll get access to special promotions, discounts, and limited-edition blends that aren’t available anywhere else. Keep an eye on the notifications for the latest deals!

How do I add items to my favorites? 
When browsing products, simply tap the heart icon next to any item you want to save to your favorites. This allows you to easily access and reorder your go-to items.
Is the Goya app available for both iOS and Android? 
Yes, the Goya Coffee app is available for download on both the Apple App Store and Google Play.

Rewards FAQs

How do I join the Goya Rewards Program?

Joining is easy! Simply sign up for a Goya account online or from Goya mobile app. You'll automatically be enrolled in our rewards program and you can start earning points right away. 

How do I earn Goya reward points?   

You earn points for every dollar you spend at Goya locations or when you purchase online for home brewing. You can also earn extra points during special events, anniversaries, and exclusive promotions.

How many points do I earn per purchase?  

For every dollar spent, you earn 1 point. Keep an eye out for special promotions where you can earn double or bonus points!

How can I redeem my points?

Points can be redeemed for a variety of rewards, including free drinks, coffee pouches for home brewing, and exclusive Goya merchandise. The number of points required varies by item.

 Can I redeem points online and in-store? 

Yes! You can redeem your points both online and at any Goya location.

What rewards can I get with my points?

You can use your points for:
   - Free hot or cold drinks (50 points)
   - A free pouch of Goya coffee for home brewing (50 points)
   - Exclusive Goya merchandise (points required vary by item)

Check the rewards section in your account for the full list of available rewards.

Do my points expire?

Yes, your points will expire if not used within 12 months of earning them. Be sure to redeem your points before they expire!

Can I combine points from multiple purchases?

Absolutely! Your points will accumulate with each purchase, whether it's in-store, online, or during special events.

Can I earn points for attending Goya events or anniversaries?

Yes! You can earn extra points during special events, anniversaries, and other Goya celebrations. These will be announced in advance, so be sure to keep an eye on our newsletter and social media for updates.

How do I check my points balance?

You can view your points balance by logging into your account on our website or Goya mobile app.

Can I use my points and pay the rest in cash?

Yes, if you are buying multiple items then you can use your points toward a purchase of an eligible item and pay for remaining items with cash, card, or another payment method.

Can I share my points or rewards with someone else?

Currently, points are non-transferable and can only be used by the account holder who earned them.

Can I earn points on gift card purchases?

You earn points when redeeming a gift card for a purchase, but not when purchasing the gift card itself.

How to request to close my account

 If you wish to deleted your account, please submit an account management ticket to the Customer Care team. Please note, the team may request some further information in order to verify that you are the account holder.

Subscription FAQs

How does the Goya Coffee subscription work?   
Our subscription allows you to receive freshly roasted specialty coffee delivered directly to your door. You can customize the frequency of your deliveries, choose your favorite blends, and enjoy exclusive rewards along the way. 
Can I pause, skip, or cancel my subscription?   
Yes! With Goya Coffee, you have complete control. You can skip, pause, or cancel your subscription at any time, no strings attached. 
Is the coffee freshly roasted?  
Absolutely! All Goya Coffee is roasted regularly in small batches, ensuring you receive the freshest, most flavorful coffee possible. 
Do you offer free shipping?  
Yes, we offer free shipping with every subscription order. 
What rewards do I earn with a subscription?  
When you subscribe, you not only get discounted rates but also collect Goya Rewards with each purchase. Points can be redeemed for free coffee, merchandise, and more! 
How do I change my subscription preferences?  
You can easily manage your subscription through your Goya Coffee account. Simply log in to adjust delivery frequency, change blends, or update your personal information. 
Can I get my coffee delivered in eco-friendly packaging? 
Yes, all our subscription orders are shipped using sustainable and eco-friendly packaging to align with our commitment to the environment. 
What are the available payment options?  
We accept all major credit cards, as well as digital payments like Apple Pay, Google Pay, and PayPal, ensuring your subscription process is seamless and secure.Â